Shipping Policy

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates

Flat rate shipping fee of R79 and Free delivery for all orders above R500

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@purewithin.co.za with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 10 days after delivery if the item is unused and in its original condition, and we will refund the full order amount, but the client needs to send the order back at their own cost of R99, Postnet to Postnet.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@purewithin.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@purewithin.co.za

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